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Itali +41 41 930 15 75

Deutsch +41 41 930 15 75

English +41 41 930 15 75

Our Terms of Trading

1. Orders / Deliveries

Orders are obliging. Delivery charges are calculated according to Swiss Post’s latest information and tariffs. In the instance of a part return of goods, delivery charges will be re-calculated.

2. Prices / Payment / Discount / Reminder charges

Base Currency is CHF. Prices shown in CHF, US-Dollar, Euro or Pound Sterling are net and exclude VAT. The invoice will print out the VAT of 8% or 2,5% (2011) for swiss customers or apply a 0,0 % VAT for customers from abroad. Foreign customers should be aware of additional costs entailed by custom and import duties, which differ from carriage costs. Prices subject to error and amendment. Euro rates are calculated on a daily basis and therefore subject to amendment.

Within Switzerland payment may be made by invoice Swiss customers will be supplied directly after receipt of order, invoice comes only per Email, 30 days net after date of invoice if "payment by invoice" is selected. Nevertheless, Swiss Customers have also the possibility to pay by credit cards during the ordering process.

Orders from abroad will be delivered after prepayment to our bank or Paypal  account based on the emails sent through the ordering process. A printed invoice comes with the shipment. At the moment we don't charge a fee for credit card/paypal-payments.

See also here

Fabilo GmbH reserves the right to modify these methods of payment at any time.
A reminder charge of 20% of the billed amount will be charged after 2. and 3. reminder. Reminders will be sent: 30 days after date due, 60 after date due (1. reminder, 30 CHF fee), 90 days after date due (2. reminder, 30 CHF fee in addition perecentage reminder charge) and 120 days after date due (3. reminder, 30 CHF fee in addition to percentage of reminder charge). Should the payment not be received on our bank accounts 150 days after date due, the dossier will be passed onto the Infoscore finance collection company.

3. Delivery charges

Our shop system has been configurated using the latest dispatch technology of our Partner Swiss Post worldwide. The most economical delivery charges will automatically be selected. Customers may, however, select quicker, and therefore more expensive, delivery methods.

4. Right to cancel the order and to return goods

As long as the goods have not been shipped, customers are allowed to cancel their order at any time. If the order has been shipped, the goods may be returned in their original packaging within 10 days after receipt providing they are unused and in perfect condition at customers expenses. Kindly inform us previous to returning via our contact form to permit us to credit your account without delay.
Should the goods have become damaged during transport, kindly inform us within 24 hours via email and return the parcel including packaging to the post office branch which supplied you.

See also our Cancellation/Return-Policy for further information.

Credit/return of payment policy

If the order has been paid and shipped, we will send you a credit note for another purchase at Fabilo International GmbH after you returned the goods.

If the order has not been shipped and only paid, we will pay the amount back, via bank wire transfer or Paypal/Moneybookers.

In any other case the returning of payment is only possible, if Fabilo International GmbH is responsible for the error.

5. Reservation of Proprietary

Goods remain propriety of Fabilo GmbH until such time as they have been paid for in full. Court of jurisdiction is CH-6210 Sursee.

6. Disclaimer

Fabilo GmbH is not liable for compensation due to false illustrations, text, dimensions and prices or delayed delivery. Fabilo GmbH reserves the right to amend prices. Court of jurisdiction is CH-6210 Sursee.

7. Data protection

Data required to process orders may be passed onto relevant companies. Personal data will of course be treated confidentially.

8. Tracking data

As part of our improved service we rely on so-called tracking data, which provides information on the surfing behavior of users. Such tracking data, as for example Google Analytics do not disclose personal information.

9. Publication rights

Fabilo GmbH is sole owner of all publication rights. Duplication without the consent of Fabilo GmbH is not permitted.

10. Safety

Data is transferred using a so-called SSL (Secure Socket Layer) and 256 bit coding system. This technique offers a high level of security and is widely used by banks for protecting data in online-banking. You can verify that data is transmitted in a codified manner by the padlock or key symbol in your browser status. Purchases made to Fabilo GmbH by credit card are visible on your statement. Fabilo GmbH does not store your credit card number.

11. Credibility

Fabilo GmbH reserves the right to verify credibility before dispatching. Customers agree to this when ordering. Fabilo GmbH reserves the right to prepayment or other proof of payment. Fabilo GmbH may cancel or suspend an order should the customer not prove credit worthy, has an open account with Fabilo GmbH or is suspected of fraudulent dealings.

12. Legal notice

Fabilo GmbH disclaims responsibility for incorrect content or links directly or indirectly connected to this website. Linkage with this website is only permitted with written consent of Fabilo GmbH.

Last modified: January 2011

If you have any questions, problems, don't hesitate to contact us.


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